Everything you need to know about receiving or returning an order from Cù & Co.
Delivery
We deliver professional grooming and dental supplies throughout the UK.
Available delivery options and charges are calculated at checkout based on your order and delivery address. Once your order has been dispatched, tracking information will be sent to the email address provided at checkout.
Please check your delivery details carefully before completing your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order is being processed.
Subscription deliveries
Subscription orders are dispatched according to the frequency selected when the subscription is created.
You can view and manage upcoming subscription orders through the customer subscription portal. Changes should be made before the next order begins processing.
Damaged, faulty or incorrect items
If something arrives damaged, faulty or incorrect, please contact us as soon as possible with:
- Your order number
- A description of the issue
- Clear photographs of the item and its packaging
We’ll review the problem and arrange the appropriate replacement, refund or return.
Please don’t dispose of a damaged item or return anything before contacting us.
Changed your mind?
If you wish to return an item, contact us before sending it back.
Returned products must be unused, unopened and in their original, resaleable packaging. For hygiene and safety reasons, certain sealed grooming, dental and personal-care products cannot be returned once their seal or packaging has been opened, unless they are faulty.
Customers are responsible for return postage where an item is no longer wanted. We recommend using a tracked service, as returned goods remain your responsibility until they reach us.
Refunds
Approved refunds are issued to the original payment method after the returned item has been received and inspected. Your bank or payment provider may require additional time to display the refund.
Original delivery charges and return postage are not normally refunded for change-of-mind returns. This does not affect your statutory rights.
Need help?
Please contact us before returning an item. Include your order number so we can assist you promptly.